There are plenty of ways to improve your holiday rental business and maximize the return on your real estate investment. But homeowners often overlook one of the easiest ways to get more bookings at higher rates.
The holiday homes in Orlando attract guests from all over the world looking to enjoy local attractions. The feedback guests can provide is the most valuable piece of information you can have as a homeowner.
Why Guest Feedback Matters
Savvy homeowners know the importance of feedback and using it to improve the experience of their guests. This can boost your booking rates and frequency, giving you a steady income stream throughout the year.
Feedback gives short-term rental guests a chance to give you their honest opinion of their experience in your home. But you need to have a system in place for requesting guest reviews.
How to Get the Guest Feedback You Need
A simple online survey or form is the best way for guests to give you the feedback you need. Google Forms is a free and easy tool that lets you create, send, and receive forms for rental guests.
Include simple questions related to their experience. You can allow guests to provide comments through multiple-choice responses, numbered scales, or text fields. Including text fields allows them to submit detailed responses about your home and their experience. Use the format that works best for you or a combination of question types.
What to Ask Your Rental Guests after Their Stay
It’s important to be clear on your form that you want guests to share their honest opinions with you. Positive and negative feedback lets you know what travelers look for while on vacation. Let them know that you want to find out what you’re doing right and what needs to be improved.
Look beyond your home’s design and features. Ask guests about the booking, check-in, and check-out processes. How easy was it to book a stay in your home? What could you do to make it easier?
Find out how you fulfilled your role as the host. Were guests able to contact you when they needed something? Were you responsive to their needs and in a timely manner?
Guests may provide feedback on the cleanliness of your home. If items they needed where missing or broken, you can make sure your next guests have everything they need. Take the time to inform your guests that you acted on their suggestions. It lets them know you value their comments. The extra effort you put in may encourage them to book a future stay.
Asking your guests for feedback shows that you care about their experience and are willing to improve your home for new and returning visitors.
Team Donovan can help you buy a vacation rental home that accommodates the needs of today’s holiday travelers. Understanding what guests want and need in a vacation rental home increases the return on your home investment.
If you’d like to learn more about buying or selling holiday homes in Orlando and the surrounding areas such as Kissimmee, Clermont, and Windermere, contact us today at (407) 705-2616 to schedule a free consultation.
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